1. Overview
Send An Oops ("Send An Oops," "we," "us," or "our") provides services that help people handle those awkward moments when a gift is late, delayed, forgotten, or still on the way.
Our services may include personalized cards, printed materials, gift-related products, shipping services, QR-linked digital experiences, AI-assisted message creation, accounts, subscriptions, and related features offered through sendanoops.com and our associated services.
This Privacy Policy applies to personal information we process through those services.
2. Information We Collect
Information you provide
Depending on how you use Send An Oops, you may provide us with:
- Your name and email address.
- Your phone number, when required.
- Your billing and shipping address.
- Account information, preferences, and subscription information.
- Recipient names, addresses, and other information necessary to deliver an order.
- Card messages, names, occasions, relationship details, tone preferences, humor preferences, and other information you provide when creating personalized content.
- Images, video, audio, URLs, QR-code destinations, or other content you choose to upload or provide.
- Communications you send to our support team or through forms on our website.
Order information
When you place an order, we may collect information about the products or services purchased, personalization selections, quantities, prices, discounts, shipping method, tracking information, order status, and fulfillment history.
Device and usage information
When you use our website, certain technical information may be collected automatically, including:
- IP address.
- Browser and device type.
- Operating system.
- Pages visited and features used.
- Referring URLs.
- Approximate geographic region.
- Dates, times, and duration of visits.
- Error, diagnostic, and security information.
3. Recipient Information
Send An Oops is often used to send something to another person. As a result, customers may provide personal information about a recipient, including their name, mailing address, email address, phone number, or personalized message.
We process recipient information primarily to create, fulfill, ship, and deliver the order requested by the customer.
If you provide information about another person, you are responsible for ensuring that you are permitted to provide that information to us for the intended purpose.
We do not require recipients to create a Send An Oops account simply because someone has sent them an order.
4. How We Use Information
We may use personal information to:
- Create and manage your account.
- Process and fulfill purchases.
- Prepare personalized cards and other content.
- Generate shipping labels and arrange delivery.
- Provide order tracking and status updates.
- Generate or suggest personalized messages using AI-assisted tools.
- Provide customer support.
- Process refunds, credits, and disputes.
- Maintain and improve our website and services.
- Develop new products and features.
- Detect fraud, misuse, or security incidents.
- Enforce our Terms of Service and other policies.
- Comply with applicable legal obligations.
- Send marketing communications where permitted by law and subject to your communication preferences.
5. Payments
Payment processing may be provided by Stripe or another payment processor.
Payment processors may collect payment card numbers, billing information, authentication information, and other financial information directly from you.
Send An Oops generally does not receive or store your complete payment card number. We may receive limited payment information such as the payment status, transaction identifier, card type, last four digits of a card, billing country, or similar transaction details.
6. AI-Assisted Features
Some Send An Oops features may use artificial intelligence to help draft, rewrite, personalize, or suggest messages and other content.
Information processed by AI
Information you enter into an AI-assisted feature may be sent to an AI service provider in order to generate the requested response. This may include details such as:
- The occasion.
- What happened or why a gift is late.
- Your relationship to the recipient.
- Names you choose to provide.
- Your preferred tone or humor level.
- Draft messages and customization choices.
Please avoid entering highly sensitive personal information, passwords, financial account information, government-issued identification numbers, or other information that is unnecessary to generate your message.
AI output
AI-generated content may contain errors, inappropriate suggestions, or information that does not accurately reflect your intent. You are responsible for reviewing and approving content before submitting an order.
9. Advertising & Privacy Choices
We may use advertising and analytics services to understand the effectiveness of our marketing and show advertisements for Send An Oops.
These technologies may collect information about your browser, device, interactions with our website, and advertising identifiers.
We do not sell personal information for money.
However, certain advertising technologies may be considered "sharing," "sale," or "targeted advertising" under some privacy laws even when no money is exchanged.
Where applicable, you can exercise relevant opt-out rights through our Do Not Sell or Share My Personal Information page.
10. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Policy, including providing our services, maintaining business and transaction records, resolving disputes, preventing fraud, enforcing our agreements, and complying with legal, tax, accounting, and regulatory obligations.
Different categories of information may be retained for different periods depending on the reason the information was collected.
When information is no longer required, we may delete, anonymize, or otherwise securely dispose of it, subject to applicable law and technical limitations such as backup systems.
11. Security
We use administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no internet transmission, computer system, or method of electronic storage can be guaranteed to be completely secure. We therefore cannot guarantee the absolute security of your information.
12. Your Privacy Rights
Depending on where you live and the laws that apply, you may have rights regarding your personal information, including the right to:
- Request access to personal information we hold about you.
- Request correction of inaccurate information.
- Request deletion of certain personal information.
- Request a portable copy of certain information.
- Withdraw consent where processing relies on consent.
- Object to or restrict certain processing where provided by applicable law.
- Opt out of certain targeted advertising.
- Opt out of the sale or sharing of personal information where applicable.
- Appeal certain decisions regarding a privacy request where applicable.
We may need to verify your identity before processing certain privacy requests.
We will not unlawfully discriminate against you for exercising a privacy right.
13. Canadian Residents
Send An Oops operates from Canada and handles personal information in accordance with applicable Canadian privacy requirements, including the Personal Information Protection and Electronic Documents Act ("PIPEDA") where applicable, as well as applicable provincial privacy laws.
Canadian residents may have rights to request access to and correction of their personal information and to withdraw consent to certain uses of their information, subject to applicable legal limitations.
Residents of Quebec may also have additional rights under applicable Quebec privacy legislation.
Questions or requests relating to Canadian privacy rights may be submitted using the contact information below.
14. International Data Transfers
Some of our technology providers, payment processors, AI providers, infrastructure providers, or other service providers may process or store information outside your province, territory, or country, including in the United States.
As a result, your information may be subject to the laws of the jurisdiction where it is processed and may be accessible to courts, law enforcement, or governmental authorities in accordance with applicable law.
Where required, we take reasonable steps to use contractual, organizational, or other safeguards for international transfers of personal information.
15. Children's Privacy
Send An Oops is not intended to be used directly by children who are not legally able to consent to the processing of their personal information.
We do not knowingly collect personal information from children in violation of applicable privacy laws. If you believe a child has provided us with personal information improperly, please contact us so that we can investigate and take appropriate action.
16. Third-Party Services
Our services may contain links, QR codes, integrations, or features that lead to third-party websites or services that are not operated by Send An Oops.
This Privacy Policy does not govern the privacy practices of those third parties. We encourage you to review their privacy policies before providing personal information to them.
17. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes to our services, technology, business practices, or legal obligations.
When we update this Policy, we will change the "Last updated" date at the top of this page. Where required by law, we may provide additional notice or request renewed consent.
18. Contact Us
If you have questions about this Privacy Policy, our privacy practices, or would like to exercise a privacy right, please contact us.
By using Send An Oops, you acknowledge that you have read this Privacy Policy.