Missing package
If tracking has stopped or the package never arrived, we may need to open a sender-initiated claim with Canada Post.
View missing-package policyNeed a hand?
We'll help you sort it out.
Something late, missing, damaged, or just not quite right? Send us the details and we'll take a look.
Tell us what happened
Include your order details and anything that helps us understand the issue.
We'll review the order
If a carrier claim is needed, we'll determine the appropriate next step.
Prefer email?
support@sendanoops.comSupport request
What went wrong?
Give us as much detail as you can. We'll use it to figure out the best next step.
Have an account? Sign in first if you want to securely associate the request with your order history.
If Canada Post is involved
A few things worth knowing.
We'll review your request first. If the issue needs a carrier claim, Canada Post's rules and eligibility requirements will apply.
Damaged package
Keep the damaged item, shipping box, packaging, and clear photos. Canada Post may require them as evidence during review.
View damage-claim policyLate delivery
Late-delivery compensation depends on the shipping service and whether that service included a delivery guarantee.
View late-delivery policyCarrier approval isn't automatic.
A support request does not automatically create a refund or guarantee compensation. Any Canada Post claim remains subject to the carrier's eligibility rules and review.